Hi there! Thanks so much for posting this, and for your support as an Allegretto member.
I completely understand the frustration of seeing an error when you know you have a valid membership and remaining quota.
Here is the situation regarding those limits:
- Concurrency vs. Total Quota: You are likely hitting a concurrency limit (simultaneous requests) rather than your total volume allowance. This is why your dashboard still shows a healthy remaining quota.
- Rapid Growth: We’ve seen an incredible surge in user enthusiasm recently, which has led to a sharp increase in system load.
- Scaling & Documentation: To support this growth, we are actively raising these concurrency limits. At the same time, we are updating our documentation to clearly explain these specific limits so the distinction is transparent moving forward.
This is similar to the issue discussed in Error code: 429: We're receiving too many requests at the moment.
Thanks again for bearing with us as we scale!