Hi Kimi team, I’m a student and use Kimi extensively for academic research. I’ve had a very positive experience with Kimi so far, and I’ve always appreciated how responsive and supportive the team is toward researchers and users.
Today I accidentally subscribed to the annual Vivance plan when I intended to purchase the monthly plan. The annual option was selected by default, and I noticed the mistake within just a few minutes. I immediately contacted support and sent my payment receipt, and I have not used the subscription since realizing the mistake.
As a student, the annual charge is unfortunately much more than I can afford, while I’m still very happy to continue as a monthly subscriber.
Given Kimi’s reputation for being supportive and fair to its users, I’m really hoping the team can help me resolve this and escalate the refund request to billing.
To: [email protected]
CC: [email protected]
Dear Kimi Billing Team,
I am writing to urgently request a refund for an accidental annual subscription charge on my account. I am a student and use Kimi heavily for my academic research.
Today, I intended to purchase the Monthly Vivace Plan ($199/month), but the Annual Plan ($1,908/year) was selected by default, and the full annual amount was charged to my card. As a student on a strict budget, I unfortunately cannot afford this lump-sum payment, though I am eager to remain a monthly subscriber.
Account Details:
Registered Email/Login ID: [LOGIN EMAIL || PHONE NUMBER]
Date & Time of Transaction: [DATE && TIME]
Subscription Status: I noticed the mistake within minutes and have not used any subscription benefits since the transaction occurred to preserve account data for your team.