I’ve tried to login from two computers and my phone , it won’t send me SMS even when it says sent. I need to use my account, I am high tier paid customer with many dollars in credits. This is not good. I have work to do.
I’m getting SMS exceeded message , upset about this.
Hi, thanks for reporting this, and we’re very sorry for the trouble — we understand how disruptive it is when you can’t access your account, especially with work to get done.
To help us investigate: could you let us know the country code of the phone number you’re logging in with? Please do not post your full phone number here — the country code alone is enough for now.
Once we have that, our team will check the SMS delivery pipeline and service status for that region, and also look into the “SMS exceeded” error you’re seeing. We’ll follow up in this thread as soon as we have an update.
Thank you for your patience.