Hello Kimi / Novascent team,
I am posting here in addition to emailing [email protected] today, since several refund threads on this forum report no response by email.
Charge details:
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Merchant: NOVASCENT PRIVATE LIMITED (formerly Moonshot AI Pte. Ltd.)
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Receipt number: 2668-0950
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Invoice number: N5HQLA2Z-0001
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Amount: USD 180
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Date and time of charge: August 28, 2026, 10:16
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Plan charged: Annual
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Plan intended: Monthly
I selected the monthly plan and was charged for the full annual term. I noticed the error immediately and tried to cancel at that very moment, but the screen stayed in a “processing” state and no cancellation option was available while it was in that state. This all happened today, and I have made no meaningful use of the service.
I am requesting a full refund of the annual charge. In the alternative, I would accept a downgrade to the monthly plan with a refund of the difference.
Account email: [email protected]
Could a staff member please pick this up and provide a ticket number? Thank you.