Hi everyone,
I recently upgraded to the Pro plan but accidentally selected the Annual subscription ($372) instead of the Monthly subscription ($39).
I immediately reached out to [email protected] requesting to switch my account to the monthly plan and process a partial refund for the difference ($333), but I haven’t received a response yet.
Could a forum moderator or support admin please help escalate this? I want to maintain my Pro status, just on the intended monthly billing cycle.
Details for Support:
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Date emailed: October 26th, 2026
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Invoice/Order Number: TTTTN0ES-0008
I reached out via email twice, and using the chat in kimi.ai, but the AI is not responding at all since yesterday. All I am asking for is a partial refund and transfer my subscription to be on the monthly duration instead of annual.
Thanks in advance for your help!