Bug Report - Subscription state not syncing across devices (Allegretto/Adagio mismatch)

[ldmarin2000]

Description:

My paid subscription (Allegretto) is not synchronized across devices. The same account shows different plan tiers on different devices.

Account details:

• Username: Idmarin2000 (formerly Moonwalker6791)
• Phone: +54 342****8679
• User ID: (completar si lo ves en Account Settings)

Affected devices:

1. Desktop PC (Windows 10, browser/VS Code Kimi Code extension)

   • Shows: Allegretto (paid)
   • Weekly usage visible, API keys accessible
   • Console URL: code.kimi.com/console

2. Laptop (Windows, browser)

   • Shows: Adagio (free)
   • Same login credentials

3. Mobile phone (Android, Kimi app)

   • Shows: Adagio (free)
   • Settings > Subscription shows “Upgrade Plan” button
   • Account Settings shows same phone number

Steps to reproduce:

1. Log in on desktop with phone number + SMS code → Allegretto appears correctly.
2. Log in on laptop/mobile with SAME phone number + SMS code → Adagio appears instead.
3. Subscription state never syncs to paid tier on secondary devices.

Expected behavior:
All devices should show Allegretto (paid) since it is the same account and same phone number.

Actual behavior:
Desktop shows Allegretto; laptop and mobile show Adagio (free).

Additional context:

• I changed my username from Moonwalker6791 to Idmarin2000 recently.
• The inconsistency persists after logout/login.
• I am about to transfer this account to my son (change phone number), but I want to ensure the subscription state is correctly recorded first.

Please investigate the billing/subscription sync issue before I proceed with the phone number change.

[yuikns]

Hello,

Our team handles the Developer Platform’s API billing, while Kimi Chat and Kimi Code subscriptions operate on a completely separate system.

As outlined in our community guidelines:

@About the Product Feedback category

Note on Kimi Chat / Code Billing: Please note that the membership system for Kimi Chat and Kimi Code is completely separate from the Developer Platform’s API billing. For any billing, refunds, or account inquiries specifically related to Kimi Chat or Kimi Code subscriptions, the fastest and most secure way to get them sorted out is to drop an email directly to our dedicated team at [email protected].

Please send an email directly to [email protected] detailing your situation. Tip: Be sure to include an Invoice ID along with the account details you provided above, as this will greatly help the membership team quickly locate your payment and resolve the sync issue.

If you reach out to them and do not hear back after a reasonable amount of time, please let me know right here and I will help follow up internally for you.