Hello,
Our team handles the Developer Platform’s API billing, while Kimi Chat and Kimi Code subscriptions operate on a completely separate system.
As outlined in our community guidelines:
Please send an email directly to [email protected] detailing your situation. Tip: Be sure to include an Invoice ID along with the account details you provided above, as this will greatly help the membership team quickly locate your payment and resolve the sync issue.
If you reach out to them and do not hear back after a reasonable amount of time, please let me know right here and I will help follow up internally for you.