I used the Moderato plan for 3 days and want to upgrade to Allegretto ($39), but I’m being charged the full amount. Isn’t prorated billing supported?
To be completely transparent, I’m not entirely certain about the exact billing logic configured by our membership team. However, my personal impression is that the system typically issues a prorated refund for the unused time on your previous plan, and then the new plan starts a fresh billing cycle. Otherwise, as you mentioned, it wouldn’t really make sense!
Could you share a bit more detail about what you are actually seeing on your end during checkout? Does the payment page show the full $39 charge without any mention of a credit or an upcoming refund for your Moderato plan? Let me know, and I’ll see what I can find out.
Thanks for the explanation. To answer your question, the checkout page shows the full $39 charge with no mention of a credit or an upcoming refund.
Just to be clear, I’m fine with either a prorated credit or a prorated refund—I just want to understand how it works. I couldn’t find any information or official policy regarding the upgrade process on the site. If the system charges the full amount now and issues a refund later, that’s perfectly fine, but I’d appreciate it if you could point me to a policy or documentation that confirms this. I just want to make sure I’m following the right steps.
Oh, I actually found the answer in the bottom site! It mentions that upgrades are prorated and the unused portion of the current plan will be refunded. My apologies for the oversight, and thank you for being so willing to help.
I’ve only been using your product for 3 days, but I’m already hooked—I really love it! Keep up the great work, and I’m looking forward to seeing the product grow even more."
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