Hello Kimi Support,
I am writing about a critical technical issue with my account.
Issue: A conversation thread is completely frozen and will not load.
Error shown: "System is currently busy. Please try again later. Capacity is busy."
Retry button does nothing after 32+ attempts. What I've tried:
- Clicking retry 32+ times
- Waiting hours between attempts and used web browser and mobile app
- The conversation remains permanently frozen
Sorry to hear you’re dealing with this! Since you’re seeing the “Capacity is busy” error across both the web browser and the mobile app, this is definitely an issue with the servers experiencing very high load right now, rather than a glitch on your end.
During high-traffic periods, the system typically prioritizes requests from paid or premium members. If you need immediate access, you might want to check out the membership overview and consider upgrading your account to get higher priority. Otherwise, your best bet is to wait it out and try loading the thread again during off-peak hours.
It is not that . I was saying I reloaded the conversation 30 times at different time intervals throughtout day,noon,evening and night. Everytime its showing same issue. But when I open a new chat easily KIMI answers me. But the previuos conversation that showing this issue has many memories and works done there. So I don’t think its my end issue. Please clarify it more.
Hello! I am very sorry to hear that you have encountered an issue where a conversation thread freezes and displays a “System currently busy” error.
I would like to confirm which product you were using when this issue occurred.
If you are using Kimi Claw, you can try sending the command /new (this command initiates a new conversation to clear the session context).
If you are using a product other than Kimi Claw, to assist me in further investigating this matter—and if it is convenient for you to provide screenshots or share details—please provide the following information:
Your Kimi account email address or User ID (providing either one is sufficient; please choose whichever is most convenient for you).
The ID or link to the frozen conversation (if you are still able to access that conversation).
The approximate time when the issue began—including the rough date and time.
The approximate scope of the conversation (e.g., the number of messages exchanged, or whether it involved the uploading of large files).
Once I receive this information, I will escalate this issue to our technical team so they can conduct a thorough investigation to identify the exact cause behind this specific conversation thread freezing.
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i was using kimi k2.6 Thinking/instant 1)My Kimi account email address : [Masked] 2) The link of the convo : Click the link to view conversation with Kimi AI Assistant Kimi | SPR Project Inquiry 3) The rough date is not known you can see the convo where ends any time I reload it it says same thing. 4) The approximate scope of the conversation: Heavy mix of text and images — approximately 100+ messages and 10+ photos.
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Hi there,
Thank you for providing those details, and I apologize for the delayed update.
I tracked down the conversation you linked, and it indicates that this interaction was using Kimi’s Agent Mode. For long and complex requests, Agent Mode operates by breaking the task down into a few distinct steps to get the final result. While the system has internal retry mechanisms for each step, having too many steps and retries significantly lowers the overall success rate. In this case, the process ultimately failed because the compounded difficulty of completing all those steps successfully became too high.
Since you are currently using the free tier, standard processing limits apply, which makes it harder for the system to handle these intensive, multi-step Agent requests during peak times. Here are the best ways to help you proceed:
- Start a shorter conversation: Breaking your prompt down into a new, much shorter conversation will reduce the number of steps the Agent needs to take, significantly increasing the chances of it completing successfully.
- Consider upgrading your account: Premium memberships receive priority processing and higher capacity limits, which provides the necessary resources to handle longer contexts and complex Agent tasks.
- Try again during off-peak hours: If you prefer to remain on your current plan, attempting to use Agent Mode for this request when the general server load is lower might improve the success rate.
Let us know if you need any further assistance!