Hi Support Team and all.
I recently purchased an API key on the Kimi API Platform. Unfortunately, my Google account has been suspended, so I am unable to log in to both Google and the Kimi Platform.
Is there any way to access my Moonshot account or transfer the API key to another account? Please note that I have already completed the payment but have not yet created an API key on Moonshot.
Thank you for your support.
Tran
Sorry to hear about the issue with your account. To resolve this, please email [email protected]. Our support team will manually verify your identity to confirm you are who you claim to be, and then they will be able to assist you with your account permissions and access.
Dear Support,
We sent several emails, but nobody has provided any feedback since last week. That is why I must raise this topic here.
Best regards,
Tran
Apologies for the delay caused by a high volume of inquiries. Our support team has identified your email and replied it. Please check your inbox for the latest update from [email protected].
Dear Support Team,
Is there any update on our inquiry? We are still waiting for your advice.
Thanks.
@yuikns Is there any update on our inquiry? We are still waiting for your advice.
