I just bought some KIMI API credits but it's not working. it's showing me processing infinitely and no sign of errors nothing. what's going on?

Developer Support
1

Hi Moonshot team,

I am a paying customer and my Kimi Code has been completely unusable since August 12, 2026. Support sent me an automated “Quickstart” response which does not address the issue at all.

Account:

  • Balance: ~$11
  • Accumulated recharge: $8 (Tier0)
  • Platform: Kimi Open Platform (platform.kimi.ai)

Setup:

  • Kimi Code CLI v0.35.0
  • VS Code Extension (latest)
  • API key confirmed working previously

Problem:

  • ALL sessions hang indefinitely on “Processing…” with 0% progress
  • Briefly saw an “internal problem” error
  • Even brand new sessions with kimi-k2.6 fail to respond
  • CLI accepts input but never returns a response

What I tried:

  • Updated CLI from 0.32.0 to 0.35.0
  • Switched model from kimi-k3 to kimi-k2.6
  • Started multiple fresh sessions
  • Full system restart

This is clearly a server-side issue, not a configuration problem. I am aware of the confirmed partial outage on August 12.

Requests:

  1. Confirm ETA for resolution
  2. Provide credit compensation for the downtime
  3. Stop sending automated “Quickstart” responses to paying customers reporting outages

Is anyone else experiencing this? Please confirm if this is being actively worked on.