I believe this might be a glitch in the system, I’m currently unable to use kimi code and I need it for my job. Kindly restore my subscription, I logged in with google. I’ve been using the $19 plan and I was really happy with it so I decided to upgrade. I currently work on 2 devices my laptop and my PC. When I logged into my PC via google it showed that I was on the free plan so I logged out of my laptop and tried it again and now both my devices are on the free plan.
Hello,
I understand how frustrating it must be to experience this glitch, especially since you rely on Kimi Code for your work and recently decided to upgrade your plan.
Here are a few details that should help get your access restored:
1. Try Logging in with Your Phone Number
It is highly likely that your upgraded subscription is actually tied to your phone number rather than your Google account. Logging in via Google often routes users to a separate, free-tier account. Please try logging out on both your laptop and PC, and log back in using your phone number to see if your plan is restored.
2. Reach Out to the Membership Team
If switching your login method does not resolve the issue, our dedicated membership team will need to investigate your account. Our current team handles the Developer Platform’s API billing, while Kimi Chat and Kimi Code subscriptions operate on a completely separate system.
As outlined in our community guidelines:
To ensure your issue is resolved securely and by the correct department, please send an email directly to [email protected] detailing your situation. They have the proper access to fix Kimi Code subscription issues. If you reach out to them and do not hear back after a reasonable amount of time, please let us know and we can try to help follow up internally!
Thank you for your patience and for being a Kimi Code user.