Hello,
11.03 I was charged a second time for the monthly Vivace subscription in the amount of USD 200, although I had already paid on March 2. I believe this charge was made in error. Please clarify the reason for this charge.
Best regards,
Yury
I hope you get your money back Yury, though don’t hold your breath on that, sir?!!
Hi Yury,
Sorry to hear about the duplicate charge — that definitely shouldn’t happen.
Could you please send me a private message with the invoice ID for the March 11 charge? I’ll forward it to our billing team right away to look into this for you.
Thanks!
Yu
Sure, Can you share link for sending private message - can not find it in UI, your profile is hidden?
Hi! You can click on my avatar and select “Message” to start a private conversation.
I’ve already sent you a PM regarding this billing issue — please check your inbox so we can continue there.
Thanks for being a Kimi user and bringing this to our attention.
Invoice ids are: [Invoice ID Masked] and [Invoice ID Masked]
I’ve heard back from our billing team. It appears there was a system overlap — while your subscription was auto-renewing, the payment interface allowed a second manual transaction to go through simultaneously. This shouldn’t have happened, and we’re looking into preventing this race condition in the future.
We’re processing a full refund for the duplicate charge immediately. You should see it back in your account soon.
Sorry for this system glitch, and thanks for flagging it!
Just a quick tip for anyone else who might come across this thread! 
For any billing, refunds, or account inquiries specifically related to Kimi Chat / Kimi Code subscriptions and memberships, the fastest and most secure way to get them sorted out is to drop an email directly to our dedicated team at [email protected]. Because these requests naturally involve sensitive personal data (like transaction IDs), reaching out via email ensures your privacy is fully protected while we investigate.
That being said, please keep bringing your technical questions, bug reports, and general product feedback right here to the forum! Openly discussing non-private technical challenges is incredibly helpful—it allows us to catch system glitches faster, and helps the whole community share solutions and stay informed.
We are always here to help, whether it’s via a secure email for your account, or right here in the threads for everything else.
Money returned, many thanks for your assistant!!
1 Like
Hello same thing happened to me but support didn’t seem to understand or just ignored via email.
Could i get some help please? I was charged twice for my allegretto plan
I had a similar issue and emailed [email protected] a few days ago, no response since. My membership has also been cancelled