Kimi Claw - Does Not Respond

Kimi Claw does not respond to input messages. This is a recurring problem I have experienced at least 6 times in 3 months. I am an occasional (not daily) user of this platform. I am on the paid Alegretto plan. I’ve never maxed quota limits. This recurring non-responsive issue makes the Kimi Claw bot extremely difficult to rely on. Can anyone offer clarification about this problem? Can anyone offer suggestions on a more reliable competitive platform for Open Claw?