Quota exceeded, please upgrade your plan or retry later

Developer Support Kimi K2
1

Quota exceeded, please upgrade your plan or retry later
Server: Error code: 403 - {‘error’: {‘message’: ‘Access terminated. Review our Community Guidelines( Kimi Code 社区倡议 | Kimi Code 文档 ) or contact [email protected] for assistance.’, ‘type’: ‘access_terminated_error’}}

I haven’t been able to use the model since yesterday. Support responded to one message and that’s it, now it’s silent. What should I do?

2

This access_terminated_error actually indicates a risk control flag rather than a quota issue.

You can appeal this by emailing [email protected]. Alternatively, shoot me a DM with your account details( register email/cell number, or invoice id could be fine, don’t message me your private key), and I can ping the team internally to help look into what happened.

4

Не могу найти как тут написать в личку, оставлю тут почту [masked]

5

For privacy reasons, I’ve masked your email address in your previous message.

I checked with someone on the support team, and they looked into your account status. It turns out your access was blocked due to a false positive hit on a fake User Agent rule. This should be resolved now, and your access should be restored.

We recently deployed a risk control rule that factored in User Agent, and it misflagged some legitimate requests. That rule has since been rolled back.

Please let me know if you’re still seeing any issues.

7

Thank you very much. Everything worked an hour ago, the model changed in the customers, apparently the problem was that the old models were removed yesterday. The problem was global, not just for me. Thank you again and I’m sorry to bother you.

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