Posting here after emailing [email protected] on August 25, 2026, since
several refund threads on this forum report no email response.
Charge details:
- Merchant: NOVASCENT PRIVATE LIMITED (formerly Moonshot AI Pte. Ltd.)
- Invoice: HF3LEITK-0004 / Receipt: 2575-6075
- Amount: USD $99.00, paid August 25, 2026
- Service period: Aug 25 - Sep 25, 2026
- Plan: Allegro (monthly)
I cancelled auto-renewal on August 25, one day after the renewal charge. I
have used 8.33% of this cycle’s monthly quota and do not intend to use the
service for the remaining ~30 days of the term.
I am asking for a refund of the $99.00. If a full refund is not possible, I
am asking for a prorated refund of the unused portion, and I am happy for my
access to be terminated immediately in exchange.
For what it’s worth, this is mechanically routine on your side: the same
Stripe account already issued me two prorated refunds to the same card in
July (receipts #3034-4855 and #3693-3822, credit notes HF3LEITK-0001-CN-01
and HF3LEITK-0002-CN-01).
Could a staff member escalate this to the billing team? Happy to provide the
account email privately.