Hello @moonshot-admin and community,
I am posting here because my direct refund request to support has not received a response.
Issue: I need a full refund for my Moderato subscription.
Details:
-
Plan: Moderato
-
Payment method: Stripe (credit card)
-
Payment date: June 4, 2026
-
Amount: 19.00$
Reason: I purchased this subscription remotely via the Kimi website and have not used the paid features. Under Ukrainian consumer protection law, I have a 14-day right of withdrawal from distance contracts without needing to provide a reason. My purchase falls within this period.
I have already canceled auto-renewal. I kindly ask the Kimi team to process the refund to my original card via Stripe.
Please let me know if any additional information is needed. I am happy to provide it.
Thank you.