Hi Kimi team,
I subscribed to Kimi on September 20, 2026 ($99 USD, invoice WYXKDVSA-0001, plan period Sep 20 – Oct 20, 2026). Shortly after subscribing I realized the plan doesn’t fit my needs (usage limits and response quality), and I cancelled auto-renewal. I also requested a full refund via email to [email protected], but have received no response.
I haven’t used the subscription since and would like to request a refund for the remaining period as a one-time exception.
Could someone please escalate this to the billing team? Thank you!