Hardly ever login on kimi.com website because it remains in the browser cache
Since yesterday I can’t log in anymore with SMS as two factor:
”SMS messages are being sent too frequently, please try again later”
This happened after the first attempt since two weeks, I tried another one yesterday, and 2 attempts today. The API is still working, but I can’t make payments now or monitor the Usage. I don’t (want to) have a Google mail account. (it is a paid kimi.com account)
Thank you for reporting this, and I sincerely apologize for the inconvenience—especially since this is affecting your ability to manage billing on a paid account.
We have identified that SMS rate limits have been exceeded across some of our entry points. To ensure we apply the correct priority fix, could you please confirm which specific platform or login method you were using?
Our systems have different SMS quota configurations and priorities across:
- https://platform.moonshot.ai (international developer platform)
- https://platform.moonshot.cn (China developer platform)
- https://kimi.ai (international website)
- https://kimi.com (China website)
- or kimi.chat mobile app (iOS/Android)
Was this occurring at the platform.moonshot.ai login when you were trying to access billing/usage?
We are currently restoring the SMS capacity and expect service to resume normal operation shortly.
Thanks for the quick response, it happens at kimi.com. kimi.ai automatically redirects me to kimi.com. The Login method I use is SMS authentication. If I click on “Log in” a popup is shown that gives me two options: 1 Use Google 2: use my phone number:
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Like how Alias described I’m having the same issue and haven’t been able to access my paid account for days now.
Thanks for the heads up! On it and chasing the team internally. Engineers are coordinating now. orz
Same problem here: I can’t create an account.
I first tried via kimi.com, then kimi.ai (but it redirects me to kimi.com).
I also don’t want to use Google.
Would be great to have more options to sign-up: e-mail, GitHub, Apple; would be my favourites in that order.
I look forward to test Kimi!
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Same problem here, I just paid for a subscription yesterday and now I can’t log in via SMS.
On my very first attempt today , I immediately got the error: "SMS messages are being sent too frequently, please try again later.
Phone: Czech number (+420)
Platform: Both kimi.com (web) and mobile apps (iOS/Android)
I’ve tried a few times and it’s still the same.
I heard the devs are on it, but it’s been hours and nothing is fixed. Anyone else with a non-Chinese number having this issue?