SMS messages are being sent too frequently, please try again later

Kimi K2
1

Hardly ever login on kimi.com website because it remains in the browser cache
Since yesterday I can’t log in anymore with SMS as two factor:
”SMS messages are being sent too frequently, please try again later”
This happened after the first attempt since two weeks, I tried another one yesterday, and 2 attempts today. The API is still working, but I can’t make payments now or monitor the Usage. I don’t (want to) have a Google mail account. (it is a paid kimi.com account)

2

Thank you for reporting this, and I sincerely apologize for the inconvenience—especially since this is affecting your ability to manage billing on a paid account.

We have identified that SMS rate limits have been exceeded across some of our entry points. To ensure we apply the correct priority fix, could you please confirm which specific platform or login method you were using?

Our systems have different SMS quota configurations and priorities across:

Was this occurring at the platform.moonshot.ai login when you were trying to access billing/usage?

We are currently restoring the SMS capacity and expect service to resume normal operation shortly.

3

Thanks for the quick response, it happens at kimi.com. kimi.ai automatically redirects me to kimi.com. The Login method I use is SMS authentication. If I click on “Log in” a popup is shown that gives me two options: 1 Use Google 2: use my phone number:

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1 Like
6

Like how Alias described I’m having the same issue and haven’t been able to access my paid account for days now.

7

Thanks for the heads up! On it and chasing the team internally. Engineers are coordinating now. orz

8

Same problem here: I can’t create an account.
I first tried via kimi.com, then kimi.ai (but it redirects me to kimi.com).

I also don’t want to use Google.

Would be great to have more options to sign-up: e-mail, GitHub, Apple; would be my favourites in that order.

I look forward to test Kimi!

1 Like
9

Same problem here, I just paid for a subscription yesterday and now I can’t log in via SMS.

On my very first attempt today , I immediately got the error: "SMS messages are being sent too frequently, please try again later.

Phone: Czech number (+420)
Platform: Both kimi.com (web) and mobile apps (iOS/Android)

I’ve tried a few times and it’s still the same.

I heard the devs are on it, but it’s been hours and nothing is fixed. Anyone else with a non-Chinese number having this issue?

10

Hi there,

I sincerely apologize for the delayed response and, more importantly, for the frustration you’re experiencing—especially having just subscribed yesterday. This is absolutely not the first impression we want to give our paying users.

The app team is actively working with our SMS provider to align capacity. The truth is, we’ve seen sudden and significant user growth (things got unexpectedly popular), and we’ve had to double our quota multiple times already—including another recent bump. The Czech route (+420) should now have better headroom.

If you’re willing, could you please try the SMS login again now? The fresh capacity adjustment may have resolved the rate limiting on your number.

We truly appreciate your patience as we scale up to meet demand. If the issue persists on your next attempt, please flag it immediately and we’ll prioritize your route specifically.

Thank you for joining us, and sorry again for the rocky start.

11

Dear acorello，

I agree, that’s a great suggestion. Having more options would make things much easier. The app team is already planning to work on this.

The challenge we face is prioritizing real users. We have to deal with abusive traffic squeezing our capacity, so it’s always a trade-off we have to manage.

Ultimately, though, the team’s goal is to make the service available to everyone.

12

So it’s been 20 days and you’re still struggling to solve a simple SMS problem? You know, we cannot log in to our account and we payed for this service. Maybe you should ask AI for help. I am a paid user, I just paid yesterday and I cannot log in to my account. Let me give you an advice :slight_smile: you can let us connect our phone numbers with an email, or you can just skip the SMS for now, so that we can use the platform we paid for. You can revert it to an email confirmation link or we can scan a QR code.