Dear Kimi Support Team,
I am a paying subscriber on the Allegro plan monthly, ~100€+/month and I am currently experiencing three simultaneous critical issues that have completely blocked my workflow.
1. Weekly quota exhausted — blocked until August 13
My weekly credits were consumed much faster than expected. I am now completely unable to use the service until the next refresh cycle.
2. Extra Usage: 10€ consumed in ~4 minutes
To continue working, I activated Extra Usage (Pay As You Go) and loaded 10€. The entire balance was consumed in approximately 4 minutes while performing standard development tasks. This consumption rate is abnormal and inconsistent with the task complexity.
3. API credits: 10€ loaded, but API sessions hang indefinitely
I then loaded 10€ on the Kimi API (platform.kimi.ai). Despite the successful recharge, every API session hangs indefinitely — requests load forever with no response or error. I have verified my API key and endpoint, but the service remains completely unresponsive.
My requests:
1.
Please review my account for the August 9 timeframe to identify whether this is a technical issue (engine overload, risk-control false positive, or billing miscalculation).
2.
As a commercial gesture, I request a refund or credit for the 20€ total consumed abnormally (10€ Extra Usage + 10€ API), and an early reset of my weekly quota so I can resume work immediately.
3.
Please investigate why the API is completely unresponsive despite an active balance.
I am a long-term, high-value subscriber. This level of disruption is unacceptable for a paid service at this price point. I expect a resolution within 24 hours.